Shipping & Returns
Shipping
All of our Nomadic Haircare products are shipped to you from the United Kingdom via a secure, tracked shipping method.
Country |
Shipping Cost |
Delivery Time |
| UK | Free | 2-5 days |
| The Netherlands | £10.00 | 4-7 days |
| Belgium | £10.00 | 4-7 days |
| Luxembourg | £10.00 | 4-7 days |
| Germany | £10.00 | 4-7 days |
| France | £10.00 | 4-7 days |
| Italy | £10.00 | 4-7 days |
| Austria | £10.00 | 4-7 days |
| Poland | £10.00 | 4-7 days |
| Denmark | £10.00 | 4-7 days |
| Hungary | £10.00 | 4-7 days |
| Czech Republic | £10.00 | 4-7 days |
| Sweden | £10.00 | 4-7 days |
| Finland | £10.00 | 4-7 days |
| Spain | £10.00 | 4-7 days |
| Romania | £11.00 | 4-7 days |
| Latvia | £11.00 | 4-7 days |
| Lithuania | £11.00 | 4-7 days |
| Estonia | £11.90 | 4-7 days |
| Middle East | £21.00 | 7-10 days |
| USA | £21.00 | 10-15 days |
| Australia | £21.00 | 10-15 days |
Nomadic Haircare only ships on business days (Monday through Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.
In case your Nomadic Haircare package arrives damaged as a result of shipment, please save the shipping box, the Nomadic Haircare products and their outer packaging, and email us as soon as possible at nomadichairoil@gmail.com to notify us of the damage.
Customs
Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.
Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
Returns
We hope that you love your Nomadic Haircare (s) as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.
Please note that products must be returned unused, undamaged and in their original packaging, which must remain sealed and thereby unopened.
Please make sure you the box is Secure and appropriate for shipping your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.
Return Conditions
To return your product(s), please follow these steps:
- Before returning your product(s), please email us here within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.
- Our customer service team will reply with a Return Authorisation Number.
- Please place the product(s) you wish to return, including their unopened into a shipping box.
- Upon receipt of the email containing the RA Number, you’ll have an additional fourteen (14) days to organise a return shipment to us using a carrier of your choice. We are not responsible for any returns lost in transit, which is why we recommend using an insured delivery method with tracking information.
- After we have received your returned products, we will process your return request as soon as possible. If all aforementioned conditions are met, we will gladly refund the total purchase price to the original form of payment within fourteen (14) days of receiving your return. Unfortunately, return shipping costs are nonrefundable.
In case you have any other questions or concerns regarding returns, please don’t hesitate to contact us here.